Clinical Impact
According to a recent survey, 87% of nurses said that medical couriers impact their ability to provide care. These healthcare providers are experiencing burnout and taking on additional tasks due to the nursing shortage. They must spend as much time as possible at the top of their license. MedSpeed’s industry-leading solution provides peace of mind that the correct item will be there when it is needed.
Supporting clinical effectiveness with avoidable error reduction
A not-for-profit health system in the south had a significant problem with its laboratory courier service. The courier was losing or damaging an average of 17 specimens per week, causing nurse retention challenges, patient satisfaction issues, and saving nearly $400k in specimen recovery costs. The system had to re-do invasive biopsies on two occasions in a single year because of the errors.
The Challenge
The Solution
The Result
Error Rate 50 x Lower than Pre-MedSpeed State
MedSpeed was called in to rebuild the logistics operation to bring the quality level up to standard. Using its professionally trained employee-based team, tracking and monitoring technology, and quality processes, MedSpeed implemented a high-quality operation. The result: an error rate 50 times better than the previous state, improving patient care and saving nearly $400k in specimen recovery costs
Clinicians depend on the logistics service to get the necessary items to deliver care. MedSpeed understands this responsibility and invests in people, technology, and process to provide high-quality service.