Clinical Impact
According to a recent survey, 83% of nurses said that medical couriers impact their ability to provide care. These healthcare providers are experiencing burnout and taking on additional tasks due to the nursing shortage. They must spend as much time as possible at the top of their license. MedSpeed’s industry-leading solution provides peace of mind that the correct item will be there when it is needed.
Case Study: Improving Care, Lowering Costs by Reducing Courier Errors
A not-for-profit health system in the south was experiencing quality issues with its laboratory courier service. The courier was losing or damaging an average of 17 specimens per week, causing nurse retention challenges, patient satisfaction issues, and driving up costs. On two occasions, the system had to re-do invasive biopsies because of these courier errors.
The Challenge
The Solution
The Result
Working Together to Achieve Results
MedSpeed implemented an integrated logistics network with a dedicated, professionally trained employee-based team. Our Logistics Service Representatives (LSRs) – our term for drivers – received rigorous training and used advanced technology to ensure precision in every delivery. Instead of disconnected routes, we designed a fully connected system that improved accuracy and quality, reduced waste and uncovered hidden value.
As a result, we reduced specimen delivery errors by more than 99 percent, leading to improved patient care and experience and saving the health system $400,000 in specimen recovery costs.