According to a recent survey, 87% of nurses said that medical couriers impact their ability to provide care. These healthcare providers are experiencing burnout and taking on additional tasks due to the nursing shortage. They must spend as much time as possible at the top of their license. MedSpeed’s industry-leading solution provides peace of mind that the correct item will be there when it is needed.

Supporting clinical effectiveness with avoidable error reduction

A not-for-profit health system in the south had a significant problem with its laboratory courier service. The courier was losing or damaging an average of 17 specimens per week, causing nurse retention challenges, patient satisfaction issues, and saving nearly $400k in specimen recovery costs. The system had to re-do invasive biopsies on two occasions in a single year because of the errors.

medical logistics challenges image

The Challenge

Courier errors significantly impact clinicians and patients.
medical courier solutions image

The Solution

MedSpeed consolidated the logistics operations and applied quality controls.
medical logistics results image

The Result

Error rate 50 times better than the previous rate along with cost savings initiatives.
clinical-impact-medspeed-patients

Error Rate 50 x Lower than Pre-MedSpeed State

MedSpeed was called in to rebuild the logistics operation to bring the quality level up to standard. Using its professionally trained employee-based team, tracking and monitoring technology, and quality processes, MedSpeed implemented a high-quality operation. The result: an error rate 50 times better than the previous state, improving patient care and saving nearly $400k in specimen recovery costs

Clinicians depend on the logistics service to get the necessary items to deliver care. MedSpeed understands this responsibility and invests in people, technology, and process to provide high-quality service.

Medical Courier's Impact on Nurses

Play Video