FAQ
Find answers to our most frequently asked questions
What does MedSpeed do?
For over 20 years, we have helped healthcare organizations to integrate through the system-wide, same-day movement of physical materials: specimens, pharmaceuticals, supplies and more.
Who does MedSpeed work with?
We work exclusively with healthcare, including health systems, laboratories, pharmacies, blood centers, home health agencies, veterinary laboratories and more.
Where is MedSpeed located?
We have local hubs throughout the nation in 32 states. Our headquarters is in Elmhurst, IL.
What is a logistics service representative (LSR)?
It is our title for our drivers. We use the title Logistics Service Representative because our LSRs play a vital part of delivering care and they provide a high level of professionalism and customer service for our clients.
What is a TED (the Transportation Evaluation and Design)?
The TED is our network evaluation and design process. We understand that each healthcare organization is unique and the logistics that supports them must be tailored to support the organization. During the TED, our team of analysts gains a comprehensive understanding of a customer’s needs, priorities and vision and then designs a custom transportation solution that brings optimal value.
What are MedSpeed’s hours of operation?
MedSpeed’s operations are equipped to support our customers 24/7/365.
Does MedSpeed have scan and track technology?
Yes, we have developed our own custom scan and track technology that is part of our larger technology suite.
Does MedSpeed offer customer reporting?
Yes, our data and analysis team provide our customers with custom reporting.
What type of vehicles does MedSpeed use to transport items?
Vehicle selection is determined after our analytical process is complete and individual routes are finalized. Depending on the expected cargo requirements of each route, MedSpeed assigns the right types of vehicles to ensure our fleet is outfitted to match the unique needs of each of our customers. This means that we drive all types of vehicle categories, from small cars to large trucks.
As a current customer, where can I track items or place an order for on-demand service?
Our customer portal, MyMedSpeed, offers a convenient way to place orders, track items and more.